1. Acceptance of Terms

By accessing or using Sandra ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

Sandra provides a secure file transfer service that allows users to:

Upload and share files with recipients via secure links
Set expiration dates for file access
Optionally protect transfers with passwords
Track transfer status and downloads

3. User Accounts

Registration: Some features require account registration. You must provide accurate information.

Security: You are responsible for maintaining the security of your account credentials.

Age Requirement: You must be at least 16 years old to use this Service.

4. Acceptable Use

You agree NOT to use the Service to:

Upload, share, or distribute illegal content
Transmit malware, viruses, or harmful code
Share copyrighted material without authorization
Distribute child exploitation material (CSAM)
Engage in phishing or fraudulent activities
Violate any applicable laws or regulations
Harass, threaten, or harm others
Attempt to bypass security measures

Violation of these terms may result in immediate account termination and legal action.

5. File Storage and Deletion

Expiration: Files are automatically deleted after the expiration date you set.

Storage Limits: Different plans have different storage limits. Exceeding limits may result in service restrictions.

No Backup Guarantee: While we strive for reliability, we do not guarantee file availability. Maintain your own backups.

6. Subscription and Payment

Free Tier: Basic features with usage limits.

Paid Plans: Billed monthly or annually. Payments processed via Stripe.

Refunds: Pro-rated refunds available within 14 days of subscription. Contact support.

Cancellation: You may cancel at any time. Access continues until end of billing period.

7. Intellectual Property

Your Content: You retain ownership of files you upload. You grant us a limited license to store and transmit them solely for service delivery.

Our Service: Sandra branding, design, and code are protected by applicable intellectual property laws.

8. Copyright Infringement: DMCA Takedown Policy

Sandra respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA) and equivalent EU copyright law (Directive 2019/790). If you believe that content available through our Service infringes your copyright, please submit a written notice to contact@sandrafiles.io containing all of the following:

Identification of the copyrighted work(s) you claim have been infringed, or a representative list if multiple works are covered by a single notification.
Identification of the material you claim is infringing, with sufficient detail to allow us to locate it (e.g., the full download URL).
Your contact information: name, mailing address, telephone number, and email address.
A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner's behalf.
A physical or electronic signature of the copyright owner or a person authorised to act on their behalf.

We will process valid notices within 5 business days and remove or disable access to the infringing material. We will also notify the user who uploaded the material.

Counter-Notice

If you believe your content was removed by mistake or misidentification, you may submit a counter-notice to contact@sandrafiles.io containing your contact details, identification of the removed material and its location before removal, a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake, and your consent to the jurisdiction of the courts of Paris, France.

Repeat infringers: Sandra reserves the right to terminate the accounts of users who are subject to multiple valid DMCA notices.

9. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Sandra from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of France and the European Union. Any disputes shall be resolved in the courts of Paris, France.

EU consumers: You may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

12. Changes to Terms

We may update these Terms at any time. Material changes will be notified via email or in-app notification at least 30 days before taking effect. Continued use after the effective date constitutes acceptance of the updated Terms.

13. Contact

Legal Inquiries

contact@sandrafiles.io